Return & Exchange Policy
At Abouhamar Mall, we strive to provide the best shopping experience for our customers. We understand that sometimes you may need to return or exchange a product, which is why we have established a clear and fair return policy to ensure your complete satisfaction.
Return Time Frame
You can return products within 14 days from the date of receipt
Products must be in their original condition with tags attached
Items must be unworn, unwashed, and undamaged
Original packaging and invoice must be retained
Return Conditions
✓ Returnable Products
Unworn items with original tags attached
Products in original packaging
Defective or damaged items
Wrong size or color received
Products not matching description
✗ Non-Returnable Products
Worn, washed, or altered items
Items with removed or damaged tags
Underwear, swimwear, and intimate apparel (for hygiene reasons)
Accessories like earrings (for hygiene reasons)
Sale items marked as "Final Sale"
Custom-made or personalized items
Items damaged due to misuse
How to Request a Return
Step 1: Login to Your Account
Sign in and navigate to "My Orders"
Step 2: Select Item to Return
Choose the item and click "Request Return"
Step 3: Specify Return Reason
Select reason (wrong size, defective, color mismatch, etc.) and add notes
Step 4: Confirm Request
Your request will be reviewed and responded to within 24-48 hours
Return Shipping & Delivery
For defective items or wrong products, we cover all shipping costs
For size/color exchange or personal preference returns, customer bears shipping costs
A courier will be sent to collect the item from your address
Please fold items carefully and pack securely in original packaging
Ensure all tags are still attached
Refunds
Refund Methods:
Cash on Delivery: Cash refund or store credit
Credit/Debit Cards: Refund to same card within 7-14 business days
E-Wallets: Refund to same wallet within 3-5 business days
Timeline:
Item inspection: 2-3 business days after receipt
Refund approval: Within 24 hours of inspection
Refund processing: Depends on payment method used
Important Note:
Original shipping charges are non-refundable unless the item received was defective or incorrect.
Exchanges
Free exchange for different size or color of the same item (subject to availability)
Exchange for different item of equal or higher value
For higher value items, pay the price difference
For lower value items, difference will be refunded or credited
Exchanges must be requested within 14 days of receipt
Item must meet all return conditions (unworn, tags attached)
Size Guide
To minimize returns due to sizing issues, please refer to our detailed size guide available on each product page. We provide measurements in centimeters and inches for accurate fit selection.
Quality Guarantee
All items are quality-checked before shipping
Fabric defects or manufacturing issues are covered under our return policy
Color variations due to screen settings are not considered defects
Minor thread variations are part of the manufacturing process
Multi-Vendor Products
Important Note: When purchasing items from different vendors in one order, each vendor handles returns separately. The return policy applies to each vendor according to their specific terms within the platform's general framework. Please check individual vendor return policies on product pages.
Special Cases
Damaged or Defective Items
If you receive a damaged or defective item:
Take clear photos showing the defect/damage immediately
Do not remove tags or wear the item
Contact us within 48 hours of delivery
We will arrange immediate replacement or full refund
No shipping charges will apply
Wrong Size/Color/Item Received
If you received wrong specifications:
Contact us immediately with order details
Keep item unworn with tags attached in original packaging
We will send correct item and arrange free pickup
No additional charges will apply
Missing Items
If your order is incomplete:
Check all packaging carefully
Contact us within 24 hours with order number
We will ship missing items immediately at no extra cost
Contact Us
For any inquiries about returns, exchanges
Policy Updates
We reserve the right to modify this return policy at any time. Customers will be notified of substantial changes via email or website announcement. This policy was last updated in November 2025.
Thank you for shopping at Abouhamar Mall. Your satisfaction is our priority!
