Privacy Policy

At Abouhamar Mall, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our online fashion store.

Last Updated: November 2025

Information We Collect

Personal Information

When you register, place an order, or interact with our website, we may collect:

   

• Contact Information: Name, email address, phone number

   

• Shipping Address: Delivery address, city, postal code, country

   

• Billing Information: Credit/debit card details, payment method preferences

   

• Account Information: Username, password, order history, wishlist

   

• Profile Data: Birth date, gender, size preferences (optional)

Automatically Collected Information

   

• Device Information: IP address, browser type, device type, operating system

   

• Usage Data: Pages visited, time spent, products viewed, search queries

   

• Location Data: Approximate location based on IP address

   

• Cookies: Session cookies, preference cookies, analytics cookies

Information from Third Parties

   

• Social media login information (Facebook, Google)

   

• Payment gateway transaction data

   

• Shipping carrier tracking information

How We Use Your Information

Order Processing & Delivery

   

• Process and fulfill your orders

   

• Arrange shipping and delivery

   

• Send order confirmations and updates

   

• Handle returns, exchanges, and refunds

   

• Verify payment information

Customer Service

   

• Respond to your inquiries and support requests

   

• Resolve complaints and disputes

   

• Provide product recommendations

   

• Notify you about order status changes

Marketing & Communications

   

• Send promotional emails about new collections, sales, and offers (with your consent)

   

• Provide personalized product recommendations

   

• Send newsletters and fashion updates

   

• Conduct surveys and gather feedback

Website Improvement

   

• Analyze website usage and shopping behavior

   

• Improve website design and user experience

   

• Test new features and functionality

   

• Prevent fraud and ensure security

Legal Basis for Processing

We process your personal data based on:

   

• Contract Performance: To fulfill orders and provide services

   

• Consent: For marketing communications (you can withdraw anytime)

   

• Legitimate Interest: To improve services, prevent fraud, ensure security

   

• Legal Obligation: To comply with tax, accounting, and legal requirements

Data Sharing & Disclosure

We Share Your Information With:

Service Providers:

   

• Payment processors (for secure payment processing)

   

• Shipping carriers (for order delivery)

   

• Email service providers (for communications)

   

• Analytics providers (for website improvement)

   

• Cloud storage providers (for data hosting)

Vendors & Sellers:

   

• Multi-vendor sellers on our platform (to process and ship orders)

   

• Vendors only receive information necessary to fulfill orders

Legal Requirements:

   

• Government authorities when required by law

   

• Law enforcement agencies for fraud prevention

   

• Courts for legal proceedings

We Do NOT:

   

• Sell your personal information to third parties

   

• Share your data for third-party marketing without consent

   

• Use your payment information for unauthorized purposes

Cookies & Tracking Technologies

Types of Cookies We Use:

Essential Cookies: Required for website functionality (shopping cart, login sessions)

Performance Cookies: Help us understand how visitors use our website

Functionality Cookies: Remember your preferences (language, currency, size preferences)

Marketing Cookies: Track browsing to provide relevant ads and recommendations

Managing Cookies:

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to:

   

• View and delete cookies

   

• Block third-party cookies

   

• Block all cookies

   

• Clear cookies when closing browser

Data Security

We implement robust security measures to protect your information:

   

• Encryption: SSL/TLS encryption for all data transmission

   

• Secure Payment: PCI-DSS compliant payment processing

   

• Access Controls: Limited employee access to personal data

   

• Regular Audits: Security assessments and vulnerability testing

   

• Secure Storage: Encrypted databases and secure cloud infrastructure

   

• Monitoring: 24/7 security monitoring and threat detection

Data Retention

We retain your personal information for as long as necessary to:

   

• Maintain your account (as long as it remains active)

   

• Comply with legal and tax obligations (typically 7 years for financial records)

   

• Resolve disputes and enforce agreements

   

• Prevent fraud and abuse

You can request deletion of your account and data at any time (subject to legal retention requirements).

Your Rights & Choices

You Have the Right To:

Access: Request a copy of your personal data we hold

Rectification: Correct inaccurate or incomplete information

Deletion: Request deletion of your personal data ("right to be forgotten")

Restriction: Limit how we process your data

Portability: Receive your data in a portable format

Objection: Object to certain types of processing (e.g., marketing)

Withdraw Consent: Withdraw consent for processing at any time

How to Exercise Your Rights:

   

• Log into your account to update information

   

• Email us at: privacy@abouhamarmall.com

   

• Contact customer service

   

• Use the "Unsubscribe" link in marketing emails

Marketing Communications

With your consent, we send promotional emails about:

   

• New arrivals and fashion collections

   

• Exclusive sales and special offers

   

• Style tips and fashion trends

   

• Personalized product recommendations

Opt-Out Options:

   

• Click "Unsubscribe" in any marketing email

   

• Update preferences in your account settings

   

• Contact customer service

Note: Even if you opt-out, we'll still send transactional emails (order confirmations, shipping updates, etc.)

Children's Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect information from children under 18. If you believe we have collected information from a child, please contact us immediately, and we will delete it.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, or partner sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any information.

International Data Transfers

Your information may be transferred to and stored on servers located outside your country. We ensure appropriate safeguards are in place to protect your data, including:

   

• Standard contractual clauses approved by authorities

   

• Adequacy decisions for data transfers

   

• Privacy Shield frameworks (where applicable)

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will:

   

• Post the updated policy on this page

   

• Update the "Last Updated" date

   

• Notify you of significant changes via email or website notice

   

• Request new consent if required by law

We encourage you to review this policy regularly.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:

Response Time: We aim to respond to all privacy inquiries within 30 days.

Complaints

If you believe your privacy rights have been violated, you have the right to lodge a complaint with:

   

• Our Data Protection Officer (contact details above)

   

• Your local data protection authority

   

• Relevant supervisory authority in your country

Thank you for trusting Abouhamar Mall with your personal information. We are committed to protecting your privacy and ensuring a secure shopping experience.